Refund Policy
If something isn’t right, we’ll evaluate and resolve it according to this policy.
Personalized / made-to-order items: Final sale, except for manufacturing defects, shipping damage, wrong item sent, or mismatches vs. confirmed/approved details.
How to request a refund
Email sale@familygiftcrafts.com with: order ID, issue description, and clear photos/video (for defects/damage). If approved, we’ll send RMA instructions (and a return label when applicable).
Refund timing
After the return is received (if required) and inspected, your refund is processed within 5 business days to the original payment method. Your bank/PayPal may require additional time to post funds.
Costs & responsibility
- If the issue is our fault (defect/damage/wrong item/mismatch), we provide a replacement or full refund, and we cover return shipping when a return is required.
- For buyer’s-remorse returns on eligible non-personalized items, the buyer pays return shipping; original shipping fees are non-refundable.
Order cancellations
Email us immediately after purchase. If production hasn’t started, we can cancel and refund. If production has begun, cancellations may no longer be possible.
If it’s been more than 15 business days since approval and you still haven’t received funds, contact your bank/PayPal first, then email us for assistance.