Refund policy
Returns & Refunds
This page summarizes our policy. For full details, please review the Return Policy and Refund Policy pages.
Personalized / made-to-order items: Final sale, except for manufacturing defects, shipping damage, wrong item sent, or mismatches vs. confirmed/approved details.
Report timeframe
Shipping damage: within 48 hours of delivery (photos of item + packaging).
Manufacturing defects / wrong item: within 7 days of delivery (photos/video).
Manufacturing defects / wrong item: within 7 days of delivery (photos/video).
How to contact us
Email: sale@familygiftcrafts.com
Please include: order ID, issue description, and clear photos/video.
Please include: order ID, issue description, and clear photos/video.
Trade name: Famlily Gift Crafts – operated by DTHCUSTOM, LLC
Registered Office (US LLC): 131 Continental Dr, Suite 305, Newark, DE 19713, United States — administrative only; not a warehouse or return center.
Delaware Business File Number: 3378230
Email: sale@familygiftcrafts.com
Fulfillment & Returns (Vietnam): Apartment P2-3007, Pearl 2 Tower, My Dinh Pearl
No. 01 Chau Van Liem Street, Tu Liem Ward, Hanoi 100000, Vietnam.
Business Hours: Mon–Fri: 9am–6pm (GMT+07:00) | Sat–Sun: Closed
We typically reply within 24–48 business hours.
Registered Office (US LLC): 131 Continental Dr, Suite 305, Newark, DE 19713, United States — administrative only; not a warehouse or return center.
Delaware Business File Number: 3378230
Email: sale@familygiftcrafts.com
Fulfillment & Returns (Vietnam): Apartment P2-3007, Pearl 2 Tower, My Dinh Pearl
No. 01 Chau Van Liem Street, Tu Liem Ward, Hanoi 100000, Vietnam.
Business Hours: Mon–Fri: 9am–6pm (GMT+07:00) | Sat–Sun: Closed
We typically reply within 24–48 business hours.