Return Policy
We want you to feel confident ordering personalized items. Please review eligibility below before requesting a return.
Personalized / made-to-order items: Final sale and non-returnable, except for manufacturing defects, shipping damage, wrong item sent, or mismatches vs. confirmed/approved details.
Return window
Eligible (non-personalized) items, if available in our catalog, may be returned within 30 days of delivery when unused, in original condition/packaging, with proof of purchase.
How to start a return (RMA)
- Email sale@familygiftcrafts.com with your order ID, issue description, and clear photos/video.
- If approved, we will provide RMA instructions (and a return label when applicable).
- Ship the item back within 10 days after RMA approval using the provided instructions.
Packages sent without RMA approval may be refused.
Damages & issues
Shipping damage: contact us within 48 hours of delivery with photos of the item and packaging.
Manufacturing defects / wrong item: contact us within 7 days of delivery with clear photos/video.
If eligible, we will rework, replace, or reship (a return may be requested in some cases).
Manufacturing defects / wrong item: contact us within 7 days of delivery with clear photos/video.
If eligible, we will rework, replace, or reship (a return may be requested in some cases).
Return address (Fulfillment & Returns)
Trade name: Famlily Gift Crafts – operated by DTHCUSTOM, LLC
Registered Office (US LLC): 131 Continental Dr, Suite 305, Newark, DE 19713, United States — administrative only; not a warehouse or return center.
Delaware Business File Number: 3378230
Email: sale@familygiftcrafts.com
Fulfillment & Returns (Vietnam): Apartment P2-3007, Pearl 2 Tower, My Dinh Pearl
No. 01 Chau Van Liem Street, Tu Liem Ward, Hanoi 100000, Vietnam.
Business Hours: Mon–Fri: 9am–6pm (GMT+07:00) | Sat–Sun: Closed
We typically reply within 24–48 business hours.
Registered Office (US LLC): 131 Continental Dr, Suite 305, Newark, DE 19713, United States — administrative only; not a warehouse or return center.
Delaware Business File Number: 3378230
Email: sale@familygiftcrafts.com
Fulfillment & Returns (Vietnam): Apartment P2-3007, Pearl 2 Tower, My Dinh Pearl
No. 01 Chau Van Liem Street, Tu Liem Ward, Hanoi 100000, Vietnam.
Business Hours: Mon–Fri: 9am–6pm (GMT+07:00) | Sat–Sun: Closed
We typically reply within 24–48 business hours.
For refund details and timelines, please see our Refund Policy.