Privacy policy
Privacy Policy
This policy explains how Famlily Gift Crafts collects, uses, and shares personal information when you use our Services.
Trade name: Famlily Gift Crafts – operated by DTHCUSTOM, LLC
Registered Office (US LLC): 131 Continental Dr, Suite 305, Newark, DE 19713, United States — administrative only; not a warehouse or return center.
Delaware Business File Number: 3378230
Email: sale@familygiftcrafts.com
Fulfillment & Returns (Vietnam): Apartment P2-3007, Pearl 2 Tower, My Dinh Pearl
No. 01 Chau Van Liem Street, Tu Liem Ward, Hanoi 100000, Vietnam.
Business Hours: Mon–Fri: 9am–6pm (GMT+07:00) | Sat–Sun: Closed
We typically reply within 24–48 business hours.
Registered Office (US LLC): 131 Continental Dr, Suite 305, Newark, DE 19713, United States — administrative only; not a warehouse or return center.
Delaware Business File Number: 3378230
Email: sale@familygiftcrafts.com
Fulfillment & Returns (Vietnam): Apartment P2-3007, Pearl 2 Tower, My Dinh Pearl
No. 01 Chau Van Liem Street, Tu Liem Ward, Hanoi 100000, Vietnam.
Business Hours: Mon–Fri: 9am–6pm (GMT+07:00) | Sat–Sun: Closed
We typically reply within 24–48 business hours.
1) Information we collect
We may collect contact details (name, address, email), order/payment confirmations (processed by Shopify and payment providers), account information (if you create an account), order history, communications, device identifiers, and usage data.
2) How we use information
We use personal information to fulfill orders, provide customer support, improve the shopping experience, send service communications, and prevent fraud/security issues. Marketing communications are sent where permitted and you can opt out.
3) Sharing information
We share data with service providers who help operate the store (Shopify, payment processors, shipping/fulfillment partners, analytics and support tools) as needed to provide the Services and comply with legal obligations.
4) Shopify
Our store is powered by Shopify. Shopify may process personal information to provide and improve the Services. Learn more at: Shopify Privacy Policy.
5) Your choices & rights
Depending on your location, you may have rights to access, correct, delete, or request a copy of your data. To request this, email sale@familygiftcrafts.com. You can also unsubscribe from promotional emails using the link in the email.
6) Cookies
We and our partners may use cookies and similar technologies for site functionality, analytics, and advertising measurement. You may manage cookie settings via your browser controls.
7) Children’s data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.
8) Security & retention
No security measures are perfect, but we use reasonable safeguards. We retain personal information as needed to provide the Services, comply with legal obligations, and resolve disputes.
9) Contact
Trade name: Famlily Gift Crafts – operated by DTHCUSTOM, LLCRegistered Office (US LLC): 131 Continental Dr, Suite 305, Newark, DE 19713, United States — administrative only; not a warehouse or return center.
Delaware Business File Number: 3378230
Email: sale@familygiftcrafts.com
Fulfillment & Returns (Vietnam): Apartment P2-3007, Pearl 2 Tower, My Dinh Pearl
No. 01 Chau Van Liem Street, Tu Liem Ward, Hanoi 100000, Vietnam.
Business Hours: Mon–Fri: 9am–6pm (GMT+07:00) | Sat–Sun: Closed
We typically reply within 24–48 business hours.